Your Experience Starts Before the Chair: Meet the Reception Team at New Road Dental
Nearly three decades of combined dental expertise. A concierge-level approach to every call, query, and visit. Your experience at New Road Dental is designed around you. And it begins here.
Get in Touch With Our Team
The reception team at New Road Dental is led by Joanne Lewis, a Qualified Dental Nurse who has coordinated the practice since 1996. Alongside her: a former West Midlands Police officer and a military-trained dental medic with 35 years of clinical experience. This is a team built on credentials, not just customer service.
Most practices treat reception as an admin function. At New Road Dental, it is part of the clinical experience. The team you speak to when you call are qualified, experienced professionals who understand dentistry from the inside. Every patient interaction is coordinated, considered, and designed around you.
Here is a proper introduction to the people you will meet.
A Concierge Experience From the First Contact
When you contact New Road Dental, the reception team does not simply take your details and find a slot. They assess what you need, match you to the right appointment type, flag relevant clinical context, and ensure everything is in place before you arrive. It is a coordinated process, backed by clinical knowledge that runs deep across the team.
The team is led by Senior Receptionist Joanne Lewis, a Qualified Dental Nurse who has been at New Road Dental since 1996. Nearly three decades of continuity at the same practice means patients receive a consistent, high standard every single time they get in touch.
What the Reception Team Can Help You With
The team's clinical and professional backgrounds mean patients get informed, accurate answers at the first point of contact, not a holding response.
Booking and Scheduling
Early morning, lunchtime, or a specific day of the week. The team will find a time built around your schedule.
Treatment Advice
With clinical backgrounds across the team, they can explain your options clearly and match you to the right appointment type from the outset.
Membership and Fees
The team can walk you through Denplan membership options and help you identify the right level of cover for your needs.
Registering as a New Patient
The team will guide you through registration and tell you exactly what to expect at your first visit as a new patient.
Dental Emergencies
The team can triage your call and connect you with our emergency dentist service as quickly as possible.
Appointment Support
Need to reschedule, change a time, or let us know something before you arrive? The team handles every detail so your visit runs exactly as it should.
Meet the Team
The people behind your experience at New Road Dental are worth knowing. Here is an introduction to the team you will meet.
Joanne Lewis: Qualified Dental Nurse and Practice Coordinator Since 1996
Senior ReceptionistJo qualified as a Dental Nurse at the Birmingham Dental Hospital and joined New Road Dental in December 1996. After years of clinical experience, she moved into her current role coordinating a five-strong reception team. Nearly three decades at the same practice is exceptional by any measure, and for patients it means unbroken continuity, genuine institutional knowledge, and a standard of care that only comes with that kind of tenure.
Many of Jo's patients have been attending the practice for as long as she has worked here. Outside work, she is a keen walker with a love of North Wales, a passionate photographer, and has spent ten years as a Scout Leader.
Helen: 20 Years with West Midlands Police, Now Lead Receptionist
Lead ReceptionistBefore joining New Road Dental in June 2023, Helen spent 20 years in civilian roles with West Midlands Police. That background gives her a composed, authoritative presence and an instinct for managing complex situations with precision. She also brings something unusual to the role: she was a New Road Dental patient herself before joining the team, which means she understands the patient journey from direct personal experience.
Helen's focus is on the quality of every patient's experience from the moment they arrive. In her spare time, she enjoys travelling, music, and reading.
Cathy Large: Military Dental Nurse and Medic, 35 Years in Dentistry
ReceptionistCathy has worked in dentistry since 1989, including a period serving in the military as a Dental Nurse and Medic. That clinical foundation means she can answer patient questions about treatment options with a level of accuracy and confidence that goes well beyond a standard reception role. She joined New Road Dental in January 2024 and brings the precision and composure that comes with a military background to every interaction.
Outside work, Cathy enjoys family time with her husband Michael, cooking, films, and holidays abroad.
I like to feel that I make a difference to the patient's day, helping them feel at ease whilst waiting to see the dentist or hygienist.
Booking an Appointment That Suits You
The reception team works around your schedule. If you need support ahead of your visit for any reason, simply mention it when you book and the team will ensure everything is in place. Booking at New Road Dental is straightforward:
- Call us on 01527 872528 or use our online booking system, available 24 hours a day.
- Tell the team what you need. Whether it is a routine check-up, a hygiene visit, or a specific treatment enquiry, they will match you to the right appointment type.
- Choose a time that works for you. The team will check availability and offer a genuine range of options.
- Confirm your details and receive a reminder ahead of your visit.
- Arrive and be welcomed by name. Everything will be prepared before you walk through the door.
New patients can access our free consultation, where you will meet with one of our patient care coordinators to discuss your goals and explore your options at no obligation. The reception team can book this directly. If you are considering teeth whitening, Invisalign, or a smile makeover, the team can give you a clear overview and point you to the right next step.
Frequently Asked Questions
Can I call the reception team if I am nervous about my appointment?
Absolutely. The reception team at New Road Dental are experienced in supporting nervous patients. They can talk you through what to expect, answer any questions beforehand, and let the clinical team know you need extra reassurance when you arrive.
How do I book an appointment at New Road Dental?
You can book online 24/7 via our booking link, or call the practice directly on 01527 872528. The reception team are happy to help find an appointment time that fits around your schedule.
What if I need to change or cancel my appointment?
Just give the team a call or send an email to [email protected]. We ask for as much notice as possible so we can offer the slot to another patient, but the team will always do their best to get you rebooked quickly.
I am a new patient. Can the reception team explain my options before I visit?
Yes. The team are happy to explain membership plan options, what to expect at a first appointment, and how to access our free consultation service with our patient care coordinators. They want you to feel informed and confident before you even walk through the door.
Do the reception team have any dental knowledge?
Several members of the team have backgrounds in dental nursing and clinical care, so they understand the treatments on offer and can give you accurate, helpful context. For clinical advice, you will always be referred to one of our dentists or hygienists.
An Experience Designed Around You
Great dental care does not begin in the surgery. It begins the moment someone decides to get in touch and that is where this team earns its reputation. With nearly three decades of combined experience, clinical backgrounds, and a concierge-level commitment to every patient interaction, the reception team at New Road Dental is something the whole practice is proud of.
Whether you have been a patient here for years or are considering registering for the first time, you will always find a knowledgeable, prepared team on the other end of the line. Call us, email us, or book online. The team is ready when you are.
Ready to Get in Touch?
Our reception team is here to answer your questions, guide you through your options, and book an appointment designed around your schedule. No pressure. No jargon.
Get in Touch With Our Team New Road